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Terms of Service

Effective Date: August 8, 2026

Welcome to Switchback. These Terms of Service ("Terms") govern your access to and use of the Switchback website, mobile app, watch app, and related services (the "Service"). The Service is operated by Point Chalet, LLC, a California limited liability company doing business as "Switchback" ("Switchback," "we," "us," or "our").

By accessing or using the Service, or by creating an account, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service. Please also review our Privacy Policy, which describes how we collect, use, and protect your information.

1. Service Description

Switchback is a workout-program tracker. It helps you follow a fitness program you already own — such as P90X or Insanity — by showing the current move, recalling the reps and weights you logged previously, and recording your workouts. You can track your workouts on the web, on your phone, and on a compatible Garmin watch, where the Service guides you move by move and records each session as a Garmin activity through Garmin Connect.

Switchback is a tracking tool only. It does not include, sell, or provide the workout videos, routines, or other content of any third-party fitness program. You are responsible for lawfully owning or licensing any program you choose to track (see Section 5).

The Service is provided on an "AS IS" basis. Workout guidance, recalled numbers, and recorded data are provided for your convenience without any guarantee of accuracy or completeness, and may vary depending on your device, connectivity, and how you use the Service. Switchback reserves the right to modify, update, suspend, or discontinue the Service (or any part or feature thereof) at any time, with or without notice, and to impose limits on certain features or restrict access to parts of the Service.

2. Eligibility

To use the Service, you must:

By creating an account, you represent and warrant that you meet all of the above eligibility requirements. If you do not meet these requirements, you must not access or use the Service.

3. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

To use the Service on a Garmin watch, you pair the watch to your account using a one-time pairing code. You are responsible for any device you pair and for revoking access to devices you no longer use.

4. Health and Fitness Disclaimer

Switchback is not a medical device and does not provide medical advice. The Service is a tracking tool provided for general fitness and informational purposes only, and is not a substitute for professional medical advice, diagnosis, or treatment.

Consult your physician before beginning any exercise program, including any program you track with Switchback, and especially if you have any medical condition, injury, or health concern. Stop exercising and seek medical attention if you experience pain, dizziness, shortness of breath, or any other concerning symptom.

Physical exercise carries inherent risks, including the risk of serious injury. You voluntarily assume all risks associated with your exercise and your use of the Service. You are solely responsible for exercising safely and within your own limits. Switchback does not create, endorse, supervise, or verify the safety or suitability of any program you track, and is not responsible for any injury, loss, or harm resulting from your exercise or your use of the Service.

5. Third-Party Programs and Trademarks

Switchback is an independent product and is not affiliated with, sponsored by, or endorsed by the owners of any fitness program it can track. P90X® and INSANITY® are trademarks of Beachbody, LLC / BODi. All third-party program names and trademarks are the property of their respective owners and are used for identification and reference only.

Switchback does not provide the videos, routines, or other content of these programs. You represent that you own or are otherwise licensed to use any program you track with the Service, and you are responsible for complying with the terms under which you obtained that program.

6. Subscriptions and Billing

Switchback offers a single paid subscription plan, available on a monthly or annual basis. All payments are processed securely through Stripe, our third-party payment processor. Switchback does not store or have access to your payment card information.

6.1 Free Trial

Every new account receives one 14-day trial with unrestricted access to all Pro features. No credit card or other payment method is required to create an account or begin the trial. The trial begins when the account is created and cannot be restarted or extended by creating another checkout session.

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During onboarding, you may choose to add a payment method and authorize a monthly or annual Pro subscription to begin automatically when the 14-day trial ends. Before you confirm, we disclose the price, billing interval, exact trial end, and automatic-renewal terms. If you do not add a payment method, or if you choose the trial-only option, your access to active tracking and guided workouts halts automatically when the trial ends and you are not charged. Your account and workout history remain saved.

6.2 Pre-Billing Disclosure and Affirmative Consent

Before you are charged, we will clearly disclose the subscription price, the billing frequency, and the auto-renewal terms. By starting a paid subscription, you provide your affirmative consent to the recurring charge and to automatic renewal on the terms disclosed at the time of purchase.

6.3 Automatic Renewal

Paid subscriptions automatically renew at the end of each billing period at the then-current price, and your payment method is charged at the start of each renewal period, unless and until you cancel. We will send renewal reminders and any other notices required by applicable law to the email address associated with your account.

6.4 Cancellation and Refunds

You may cancel your subscription at any time — through the Stripe customer portal accessible from your account settings, or directly within your account settings. Cancellation stops future renewals. Upon cancellation, your paid access continues through the end of your current billing period, after which the subscription does not renew. Except where required by applicable law, payments are non-refundable, and cancelling does not entitle you to a refund for the current billing period. Cancellation of a subscription does not by itself delete your account.

6.5 Price Changes

We will provide at least seven (7) days' advance notice via email before any change to subscription pricing takes effect. If you do not agree to a price change, you may cancel before it takes effect; your continued use after the effective date constitutes acceptance of the new price.

6.6 Failed Payments

If a scheduled payment fails, Stripe's automatic retry process will attempt to collect the outstanding balance. If payment cannot be collected after retries, your paid access may be suspended or downgraded until the payment is resolved. Your workout history is preserved and remains available when your account is restored to good standing.

7. Acceptable Use

When using the Service, you agree not to:

Switchback reserves the right to suspend or terminate your account immediately if we reasonably believe you are violating these acceptable use provisions.

8. Your Content

You retain all rights in the workout data you create through the Service, including the programs you select and the reps, weights, and workout history you log ("Your Content"). By using the Service, you grant Switchback a limited, non-exclusive license to store and process Your Content solely to provide the Service to you — for example, to display your history, recall your previous numbers, and sync your data across your devices. You are solely responsible for Your Content and for ensuring you have all rights necessary to use the Service as you do.

9. Intellectual Property

Point Chalet, LLC d/b/a Switchback owns all rights, title, and interest in the Service, including the website, applications, user interface, software, and all related intellectual property. The Service is protected by copyright, trademark, and other intellectual property laws. Except for the limited rights expressly granted to you under these Terms, no rights in the Service are transferred to you. Third-party names and trademarks referenced within the Service (see Section 5) remain the property of their respective owners.

10. No Service Guarantees and Disclaimer of Warranties

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

Switchback does not guarantee:

You acknowledge that data shown or recorded by the Service may contain errors and should not be relied upon for any medical, diagnostic, or safety purpose. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

Switchback's total aggregate liability to you for any and all claims arising out of or relating to the Service or these Terms shall not exceed the total fees you have paid to Switchback in the 12 months immediately preceding the event giving rise to the claim. If you have not paid any fees, our total liability shall not exceed one hundred U.S. dollars ($100.00 USD).

In no event shall Switchback, or Point Chalet, LLC d/b/a Switchback, or their officers, directors, employees, or agents be liable for any:

These limitations apply regardless of the legal theory upon which the claim is based, whether in contract, tort (including negligence), strict liability, or otherwise, and even if Switchback has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Point Chalet, LLC d/b/a Switchback, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

Switchback reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

13. Dispute Resolution

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

13.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") informally by contacting us at support@switchback.fit. We will attempt to resolve the Dispute informally for at least 30 days from the date we receive your written notice. If the Dispute is not resolved within this 30-day period, either party may proceed with formal dispute resolution as described below.

13.2 Mandatory Binding Arbitration

If a Dispute cannot be resolved informally, you and Switchback agree that any Dispute shall be resolved exclusively through binding individual arbitration, rather than in court. Arbitration shall be conducted under the rules of the American Arbitration Association ("AAA") then in effect. The arbitration shall be conducted in English and shall take place in Sacramento County, California, or at another mutually agreed location.

The arbitrator shall have exclusive authority to resolve all Disputes, including whether a particular claim is subject to arbitration. The arbitrator's award shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. This agreement to arbitrate is governed by the Federal Arbitration Act, 9 U.S.C. sections 1-16.

13.3 Class Action Waiver

You and Switchback agree that any Dispute shall be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Switchback. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

13.4 Small Claims Exception

Notwithstanding the above, either party may bring an individual action in small claims court for Disputes that are within the jurisdiction of such court.

14. Governing Law

These Terms and your use of the Service shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. To the extent that arbitration is not applicable, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Sacramento County, California.

15. Termination and Account Deletion

15.1 Termination for Cause

Switchback may suspend or terminate your account and access to the Service immediately, where feasible with notice and an opportunity to cure, in the event of a material or willful breach of these Terms, fraud, abuse of the Service, illegal use, or chargeback abuse.

15.2 Voluntary Account Deletion

You may delete your account and all associated data at any time from your account settings. When you delete your account:

Stripe records: Payment and invoicing records associated with your account are retained by Stripe, our payment processor, as required for accounting, tax reporting, and legal compliance. Switchback cannot delete these records, as they are maintained by Stripe in accordance with Stripe's Privacy Policy and applicable financial regulations.

15.3 Survival

Upon termination, your right to access and use the Service will immediately cease. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 4, 5, 8, 9, 10, 11, 12, 13, and 14.

16. Modification of Terms

Switchback reserves the right to modify these Terms at any time. When we make material changes, we will provide advance notice via email to the address associated with your account, update the "Effective Date" at the top of these Terms, and post the updated Terms on the Service. Users who have not accepted the current version of these Terms may be prompted to review and accept the updated Terms upon their next login. Your continued use of the Service after the changes take effect constitutes your acceptance of the modified Terms.

17. Contact Information

If you have any questions about these Terms, please contact us at:

Point Chalet, LLC d/b/a Switchback, 1401 21st St, Ste R, Sacramento, CA 95811
Email: support@switchback.fit